Return & Refund Policy

Effective Date: [Insert Date]

1. Introduction

At Generic Davawala, customer satisfaction is our priority. This Return & Refund Policy explains the conditions under which products can be returned or refunded.

2. Eligibility for Returns

• Products must be unused, unopened, and in original packaging.
• Returns must be requested within 7 days of delivery (unless otherwise stated).
• Prescription medicines cannot be returned unless there is a manufacturing defect.

3. Return Process

• Contact our support team via email or phone to initiate a return.
• Provide order details, reason for return, and photos if applicable.
• Our team will provide instructions for returning the product.

4. Refunds

• Refunds will be processed after the returned product is received and inspected.
• Refunds will be issued to the original payment method.
• Processing may take 5-7 business days depending on the payment provider.

5. Non-Returnable Items

The following items are not eligible for returns or refunds:

• Opened or used prescription medicines.
• Products damaged due to misuse or improper storage.
• Offers, discounts, or free samples.

6. Damaged or Defective Products

If you receive a damaged or defective product, please contact our support team immediately. We will provide a replacement or full refund after verification.